Information Collected During Registration
Registration is completed by email. The observed sign-up flow ran across two stages and included fields for email, password, first name, last name, date of birth, country, currency, phone, city, address and postcode. Country and currency required manual selection, and address fields accepted input before postcode validation was applied.
The test flow did not require a deposit to progress through registration, and no document upload appeared during the two stages that were reviewed.
Consents Given at Sign-Up
The registration process included specific consent points before an account could proceed. These covered confirmation of being at least 18 years old, acceptance of the Terms and Conditions, acceptance of the Privacy Policy, and a separate consent for promotional communications.
- Age confirmation, acknowledging the user is at least 18;
- Agreement to the Terms and Conditions;
- Agreement to the Privacy Policy;
- Separate opt-in consent for promotional messages.
Email and Phone Confirmation
A confirmation link was received after registration in the tested flow, arriving within the observed timeframe. A phone number was collected as part of the form, though an SMS verification code was not requested during that particular test session.
Players considering account creation on the Cosmobet online casino site should expect similar contact details to be requested as part of the standard sign-up process.
When Identity Verification May Apply
Verification checks can be requested either before or during withdrawal processing, as well as during general security reviews. This is a risk-based process rather than a fixed step applied identically to every account.
Triggers for a verification request can include a withdrawal request, a security review, a payment ownership check, or inconsistent account or transaction details noticed on file.
Documents That May Be Requested
When verification is required, supporting documents are requested to confirm identity, address and payment ownership. The specific documents requested depend on the check being carried out.
- Passport, driving licence or national identity card for identity confirmation;
- A recent utility bill or bank statement as proof of address;
- Card, bank account or crypto payment evidence confirming ownership of the payment method used.
Video verification may also be requested in cases where standard document checks are not sufficient on their own.
Payment Ownership Checks
Payment ownership is treated as a distinct part of the verification process, separate from identity or address confirmation. Evidence linking a card, bank account or crypto wallet to the account holder may be requested to confirm that funds belong to the correct person.
Completing a payment ownership check does not, on its own, guarantee that a withdrawal will be approved.
Verification Timing and Withdrawal Impact
There is no fixed or guaranteed review time for verification once documents are submitted. Requested documents should be provided within 30 days, and verification may be completed before the stated withdrawal processing period actually begins.
A withdrawal can remain pending until identity and payment ownership checks are finished. Verification requirements can also apply to certain promotions, including the Daily Login Reward.
Operator and Contact Information
Cosmobet operates under Santeda International B.V. Support is available through live chat and by email at support@cosmobet.com for general account queries.
Players reviewing account and payment information may also find it useful to check the withdrawals page, alongside details of available promotions and games, before completing verification steps tied to a specific transaction.