Privacy Policy

This document explains how Cosmobet handles your personal data. All players using the platform should review this information to understand data collection practices, storage methods, and individual rights. The platform operates under a Curaçao licence (OGL/2024/1798/1048) and follows standard data protection protocols for online gambling services.

What Information Cosmobet Collects

When you register an account at Cosmobet official site, certain personal details are required. The registration process asks for your email address, password, country of residence, and preferred currency. Players can choose from GBP, EUR, USD, or various cryptocurrencies including Bitcoin, Ethereum, and Tether.

Beyond registration data, the platform gathers additional information during normal use:

1. Payment details when processing deposits or withdrawals through Visa, Mastercard, bank transfers, or crypto wallets
2. Identity verification documents such as passports, driving licences, utility bills, or bank statements
3. Device information including browser type, operating system, and IP address
4. Gaming activity records covering bet history, session duration, and transaction logs
5. Communication records from live chat or email exchanges with support staff

Verification documents are typically requested before withdrawal processing or when suspicious activity triggers a security review.

How Your Data Gets Used

Cosmobet processes personal information for several operational purposes. Account management requires your details to verify identity, process payments, and maintain accurate records. The minimum deposit sits at £20, with withdrawals processed through SEPA or cryptocurrency methods.

Marketing communications may be sent if you have opted in during registration. These might include promotional offers like the welcome package worth up to £2,000 plus 1,000 Free Spins, or weekly promotions using codes such as WINSDAY.

Security monitoring uses collected data to detect fraud, prevent money laundering, and protect accounts from unauthorised access. SSL encryption secures all data transmissions between your device and the platform servers.

Data Storage and Protection

Personal information is stored on secure servers with encryption protocols. The platform maintains records for as long as your account remains active and for a period afterwards as required by gambling regulations.

Security measures include session monitoring, login alerts for unusual activity, and account locks after multiple failed password attempts. Players accessing the Cosmobet responsible gambling tools can set deposit limits or request cooling-off periods, which are also recorded in user profiles.

Third-Party Data Sharing

Certain information may be shared with external parties under specific circumstances. Payment processors like Visa, Mastercard, Skrill, or Neteller receive transaction details to complete deposits and withdrawals. Game providers including Pragmatic Play, Evolution, and NetEnt may access session data for technical purposes.

Regulatory authorities can request information when investigating complaints or conducting compliance checks. Cosmobet does not sell personal data to marketing companies or unrelated third parties.

Your Rights Regarding Personal Data

Players have several rights concerning their stored information. You may request access to view what data the platform holds about you. Correction requests can be submitted if any details are inaccurate or outdated.

Deletion requests are processed where legally permissible, though some records must be retained for regulatory compliance. Account holders can also withdraw consent for marketing communications at any time through account settings or by contacting support.

For any data-related enquiries, the support team is available through live chat or email at support@cosmobet.com. Response times typically range from two minutes for live chat to 24 hours for email queries.

Cookies and Tracking Technologies

The website uses cookies to maintain login sessions, remember preferences, and analyse site usage. Essential cookies enable core functionality like account access and payment processing. Analytics cookies help improve the user experience across the 6,000+ games available.

Players can manage cookie preferences through browser settings, though disabling essential cookies may affect platform functionality. Mobile browser users accessing the site on smartphones or tablets are subject to the same cookie policies.

Policy Updates

This privacy policy may be revised periodically to reflect changes in regulations or platform operations. Players will be notified of significant updates through email or account notifications. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.

The current policy applies to all services offered through Cosmobet, including casino games, live dealer tables, and sportsbook betting across football, tennis, basketball, and esports markets.